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Customer Reviews Archived - 2014 - 2016
If you would like to send us your comments
please email feedback@dm-tools.co.uk
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2014 | Jan 2014 | Feb 2014 | Mar 2014 | Apr 2014 | May 2014 | June 2014 | July 2014 | Aug 2014 | Sep 2014 | Oct 2014 | Nov 2014 | Dec 2014
Archived reviews (pre 2014) Click Here
"I ordered three items at 3.15 pm on Thursday. They were delivered at 11.00 am on Friday, what brilliant service. All items were well wrapped and undamaged and the driver was very pleasant. I haven't used any of my order as yet apart from running the motor to check it worked, which it did, so I cannot see any problems. After receiving such good service I will use D&M tools for future purchases and recommend them to my friends. Thank you."
Jeff Townsend (Dec '16)
"Unable to start petrol tool excellent returns policy and service returned no charge. The fault was me not tightening the fan guard nut (not clear instructions in handbook ) thank you."
David Wise (Dec '16)
"Thanks for a very efficient buying experience. Excellent prices and delivery rates. Order arrived next day - can't say fairer than that."
C. Holman (Dec '16)
"Fast efficient delivery just what I wanted thank you."
Lorraine (Dec '16)
"Brilliant service, you carry the stock and we can be assured of efficient service at a competitive price. What more could we want? Well done D&M."
Mike Marshall (Dec '16)
"Just like to say thanks for sorting out a problem with my dewalt drill, Charlie went above and beyond to sort it out , huge thanks , cheers guys!!"
Lee Malin (Dec '16)
"I ordered a record power dust extractor and fine filter on Tuesday morning and and they were with me Wednesday morning at 8.50 am. In addition I saved £29.because delivery was free with DM tools but not with record power. Excellent sevice, thank you."
Gavin Greatex (Dec '16)
"Just a short note to praise the manner you have dealt with my order so far, the flow of information has been very good, If the delivery arrives on Wednesday then all will have gone smoothly."
Cyril Wallace (Dec '16)
"I would like to congratulate you on a fist class service. From browsing your website through the ordering process it was very easy. Notifications from receipt of my order and daily updates on the progress were sent and UKmail delivered on time and kept me updated too. All I can say is well done. A service to be proud of. Thank you once again."
Tom Little (Dec '16)
"Excellent service, great price, I will definitely recommend you. Many thanks."
Nick Hunter (Nov '16)
"I've used d and m now a few times great service excellent products at a great price very very very please .mr Nisbett in Birmingham👍🏿on time down to Second"
Geoffrey Nisbett (Nov '16)
"D&M tools. I think you are fantastic and i am spreading the word.I will be ordering more soon."
Stewart at GS Elder ltd. (Nov '16)
"Ref the Dewalt DW &745 + stand that I ordered yesterday morning:- it arrived 11.35 this morning. I haven't opened it yet but your service has been fantastic & Gary was very helpful. Many thanks."
L. Edwards (Nov '16)
"I ordered the pressure washer mid-day on Saturday and received it on Monday afternoon. I was kept informed to the last minute when delivery would take place. Very impressive 5 star service."
Peter Hedgecock (Oct '16)
"Many thanks for your (Antony) very courteous manor to my phone enquiry, yesterday, and the subsequent prompt resolution. I received this morning from TNT the saw and guide rails. Excellent service. Thank you."
Steven Archibald (Oct '16)
"I would just like to thank Charlie for his excellent customer service when he helped us return a faulty tool box well done. Thank you."
Mr & Mrs Whatley (Oct '16)
"Product arrived in good condition and on time. The price I paid was very competitive. Have enjoyed looking at the super catalogue of goodies!!"
David Robertshaw (Oct '16)
"First rate service very helpful easy to talk too Thankyou."
G. Butler (Oct '16)
"Once again you excelled yourselves with the speed and efficiency of my order, thanks very much."
Peter Trott (Oct '16)
"Record sander arrived as planned. Usual excellent service I've come to expect from D&M as well as competitive prices."
John Galloway (Oct '16)
"What a service, received my order very quickly . thankyou."
Christine Smith (Oct '16)
"Excellent first class service throughout. Will be back."
Arthur Baker (Oct '16)
"Based on previous experience with small items I decided to place my order for a Record Power wood lathe with you rather than go with a well known woodturning specialist company. My instinct has been proved right. The order was placed very late Wednesday afternoon when the post had gone. A small item coming from your premises was posted Thursday and arrived in Friday's post. Friday afternoon I received a phone call from the carrier delivering on behalf of Record to arrange a delivery. It would have been with me by today but for the unfortunate failure of their lorry at Exeter. It has been rescheduled for Wednesday morning as I have other appointments tomorrow. Had I gone with the other company, if past experience is any guide, I would still be waiting for them to process the order. Goodness knows when it would have arrived. I know which website will be my first port of call in future! Thank you for excellent service."
Paul Gray (Oct '16)
"Just cannot fault dm tools. Always my first port of call. Second to none."
Edward Midgley (Sep '16)
"Very helpful when I telephoned , & they kept me informed, & very happy with the purchase, & would buy from this company again cheers."
Brian Smart (Sep '16)
"I have been dealing with D&M tools now for many years as a hobby woodworker. Their help, when requested, has been nothing but first class at all times and I thoroughly recommend them to anyone."
Paul Roebuck (Sep '16)
"Fantastic service, a pleasure to deal with. hassle free. and very helpful. need i say more i have finally found my favourite tool shop and will stick by them. Thank you for all your help."
Arthur Sime (Sept '16)
"Thanks so much for the great service received. Ian Sims has been particularly helpful with resolving my problem. Great communication and keeping me informed. Very helpful. Thank you I would use you again and definitely recommend you to others."
Gary Bown (Sept '16)
"Once again the service I got on the phone when ordering to delivery to my door the next day morning was excellent five star and more."
Michael Baker (Sept '16)
"Excellent service all round ,from making phone call on Tuesday morning to delivery the following day lunch time,can not be faulty in any way."
Michael Baker (August '16)
"Used this Company a few times whether collecting or sending excellent service with knowledgeable staff and competitive pricing."
Ben Hayes (August '16)
"Just to let you know that my purchase of the Record Power Planer Thicknesses PT107 arrived safely on Friday morning. The delivery firm from Welshpool were very helpful and managed to drop off the product at the bottom of my drive and move the pallet into my workshop. The product was very well packeged and was easily manoeuvred into place, After unboxing the Planer, it was fairly easy to assemble and was up and running by the afternoon. Thanks for the good service.
Warwick Davies (August '16)
"Speed and accuracy of delivery absolutely first class. Not enough superlatives to reflect the service. Thankyou."
Ken McMurtrie (August '16)
"This is the best service i have ever had with online shopping. Ordered one day delivered the following day. Top marks for a one in a million company."
K Slingsby (August '16)
"Excellent service , even had a courtesy phone call to let me know an out of stock accessory had now been dispatched as well as the usual email. Have dealt with D & M over a number of years and they have been consistently excellent . Thoroughly recommended.
M Durkowski (August '16)
"Hoping to purchase some items from your company in the near future. Happy with names such as Maketa, Draper and Dewalt. The best tool catalogue I have been sent in the post."
Kevin Abbot (July '16)
"Thank you very much for "Tool catalogue" ! And thank you very much for great service in your shop. Every time I visit the shop with pleasure. My best wishes for your friendly and professional team."
M.Shatruk (July '16)
"I'm very pleased very competitive as well beat its tools hands down thank u"
Malcolm Taylor (July '16)
"Unbelievable... Ordered wed's,arrived Thur's AM.63 kilo's in 4 packages,no shortages,properly wrapped and no damage. Your mail order team are a joy to talk to.BIG,BIG thumbs up to William. Certain other companies,(who will remain nameless),could certainly take a leaf out of your book. Your prompt service and delivery allow me to meet my own deadlines,and to get my projects up and running on time. Why can't all companies run as smoothly as this ? You're in the very rarefied position of being in my top three mail-order companies.I would have absolutely no hesitation in recommending you to others. Thank-you,Thank-you,Thank-you. "
Francois.A.Bortoletto (July '16)
"Ordered my saw on the 11th got on it on the 12th very well please with the saw with service with the delivery d&m service was sick I will order and use them again thank you very much d&m🏿."
Geoffrey from Birmingham (July '16).
"Excellent service and very friendly staff. Recommend this Company without a doubt. Thank you."
Toni Carré (Jersey, Channel Islands) July '16
"I always get helpful,friendly service,that why i always return…..thanks"
Harry (July '16)
"Couldn`t have been more pleased....."
Pete Todd (June '16)
"..Your website's easy to navigate,(even for me,a world renowned technological Luddite ) and your prices are very keen.That's quite a comprehensive list of tackle you've got there....
I'm rather pleased to have found you,although my wallet is already crying at the thought of all the 'hard earned' I shall be spending on yet more gear."
Francois Bortoletto (June 16)
"I was extremely impressed by your web site and your after sales service. A member of your staff took the trouble to ring me as they thought (quite rightly) that I may have ordered the wrong piece of equipment. Having explained to me, in a very polite, friendly and helpful manner where I had gone wrong we then decided on the correct alternative and my order was amended. I would highly recommend your company."
Ruth Cole (June '16)
"Excellent thankyou , very good and informative and very quick delivery many thanks"
Mike (May '16)
"Thankyou again for your quick response in the quotation, Polite staff and quick delivery from when we placed the order."
Lee Sherwood, Contracts Manager, Elite Interiors (UK) LTD (May '16)
"Just a quick email to say what a great service I had from your sales team member Lee.
My husband set me on a mission to secure the product a drywall screw driver kit plus collated screws. He is travelling abroad and needs the kit by Wednesday!No problem plenty of notice given then !
So initially I went on your web site(clear and easy to use)armed with the Product codes and found a great price for what he wanted. Unsure of what the delivery options were I rang your sales line and was answered by a friendly voice who not only processed the sale and advised me on the products especially as my husband had given me the wrong product code for the screws!
Lee advised he could do a next day delivery price. I was quoted £4.95 which is an incredibly good price .
In a nutshell -Top service- Friendly advice and Great Prices .I have asked for a catalogue so we will be buying more from DM Tools and joining the loyalty club!
Well done Lee for great customer service .Mission accomplished!"
Shirley Reeves - Park Resorts Limited (May '16)
"Would like to say thank you for excellent service, ordered, confirmation received, invoice and doc tracking, actually arrived a day earlier than expected....
Thank you to all concerned."
Terrence Tranter (May '16)
"Excellent service from ordering to despatch to delivery...well done D+M."
Ian Price (May '16)
"Service second to none. Ordered saw on Monday. Got the saw on Wednesday. Live in the far north off Scotland, Caithness. Thanks."
Kenneth Forbes (Apr '16)
"I managed to mess up the order (by rushing), one quick phone call and it was all sorted! We will be using you again. Thank you very much."
James Wilton (Apr '16)
"Excellent service was received... about a band saw, which arrived very promptly in spite of the fact that we live on an island and so part of the exercise involves the Isles of Scilly Steamship Company and a journey on a boat to our little island. Lee was wonderfully helpful, courteous and patient with all the details. The band saw arrived yesterday and was easy to set up and sturdy and well made. We have been dealing with band saws for years in the US and so we know about them!! Many thanks to everyone at dmtools."
John Ramsay (Apr '16)
"Great service,great selection of tools,"well done"every body keep up the good work."
Jasard19 (Apr '16)
"Just want to say Thank you - my order has arrived safely and while I've not tried my new router all is looking good !
So, many thanks from a happy customer, keep on using a decent courier! Cheers."
Steve Powell (Apr '16)
Whenever I have purchased from D & M Tools, I have always had excellent service by very knowledgeable staff.
Makes it such a pleasure to shop there. What more can I say!!! Good prices and speedy deliveries.
Peter Barrow (Apr '16)
"Excellent, placed order,24hrs later drill delivered and in use immediately. Well done."
Andrew Stone (Apr '16)
"Great service, ordered just before bank holiday, received goods bank holiday Monday. Fully expected to wait another day or two."
Bryan McMillan (Mar '16)
"I just wanted to say 10 out of 10 / 5 stars to your sales team for the way they dealt with my recent order. It is the first time I have purchased from your company, the team were professional, helpful and courteous. I placed my order on Saturday morning and the goods arrived on Tuesday, brilliant.
I did try one of your competitors for these items and over a week later am still waiting for a call back with delivery details!! D&M will be my first port of call for all future tool purchases.
I do have one complaint though, you don’t have a store in Liverpool or the North West.
Thanks again for great service / prices"
Angus Wood (Mar '16)
"Satisfied...you bet! This is the second time I have used D&M Tools. I placed my order at about 11am on Tuesday and the items arrived before 24 hours was up. Thanks for a great service again guys !!.
5 star."
Ian (Mar '16)
"Ordered my drills on Sunday night come first thing Tuesday morning excellent value would recommend to anyone."
Eric Tighe (Mar '16)
"I received the item next day which was brilliant and the item is of a brilliant quality, i will be shopping with you again, many thanks."
Shaun Webster (Mar '16)
" Thanks very much for the excellent, speedy service. I will be recommending D&M tools be put on our 'trusted supplier list' at ZSL. Many thanks again."
Aaron Foy, ZSL London Zoo Regent's Park (Mar '16)
"Just to say thank you for your great service. Makita back pack blower arrived on time and I was well informed of the progress of my order since I placed it. Well done."
Greg (Feb '16)
".. thank you for the great service I received from you. Spoke to Paul on Tuesday morning who explained the differences to me between the two Dewalt multi tools I was looking at. Ordered off your web site at 2.15 that afternoon, and the tool was with me 12.45 the next day! Cheers for giving me regular updates on the progress of my parcel, really helpful.
This is the first time I have purchased from you but won't be the last. Keep up the good work."
Kelvin Wenmouth (Feb '16)
"Just wanted to send a quick email to thank you for the excellent service, the scroll saw arrived as promised yesterday. Thanks again."
Anna (Feb '16)
"Amazing!! Five star service
I would definitely use D&M again, I spoke to Ian (who is their woodturning specialist) he was professional and friendly and gave me some great advice about wood turning and various chucks and tools to use."
D. Holloway (Feb '16)
"Many thanks for your excellent service - great price & next day delivery. Couldn't ask for more."
Jim Bell (Feb '16)
"Your performance with my order was 5 star excellent."
Bob Smith (Feb '16)
"Thank you so much for the quick and efficient service on providing the above. The website was easy to navigate and once the item was purchased it was dispatched quickly and arrived within 2 days of purchase. This was with the option of free postage. The service provided was excellent and would have no reservations in recommending you to family and friends.
Many thanks."
Paul Burgoyne (Feb '16)
"Thanks to Lee who sorted out small mix up with order. My lathe is now up and working. Thanks for fast and efficient service."
Ron Downie (Feb '16)
"Just wanted to say the service I received from D&M Tools was brilliant. Good communication from the sales team ( Will ) and great delivery time I will be buying more tools and you will be the first place I look. Thank you."
Tony Robinson (Feb'16)
"I was delighted with the service received. The rapidity took us by surprise and we had been unable to arrange for someone to be present on delivery. Top marks to DPD as well, they responded well and the one hour delivery slot and tracking system is brilliant. Thanks for a good experience!"
Mike Bristow (Feb '16)
"I would just like to say that l found all the staff that I dealt with very helpful indeed . I will definitely use your company again to purchase tools. Many thanks."
Ged Hunter (Feb '16)
"Thank you for the great service. Ordered item Tuesday afternoon, received Thursday morning, was packed really well. Would definitely use again and recommend to family and friends. Great service and price. Thanks again."
Jeannette Charles (Feb '16)
"Thanks for all your help, the customer service and speed that you guys handle orders is second to none - I'll definitely be buying from you again in the future. Thanks again,"
Lewis Mealing (Jan '16)
"Very prompt service and good choice of carrier in DPD, who I’ve found to be very dependable."
Robert Lindsey (Jan '16)
"Just to say my plunge saw and accessories have arrived. Thank you for the super fast delivery and I'm so pleased with the package deal. Super value this is, and the individual price will have cost so much more. Once again thank you for your service and for keeping me informed throughout the buying experiance. Will definately recommend your company"
Paul Weaver (Jan '16)
"This is the first time I've bought through D&M Tools and I have to say I'll use them again. I ordered late Sunday evening, got an email on the Monday to say my order was dispatched and it arrived Tuesday. It was also very well packed and the best price I could find for a Mafell P1CC Jigsaw. Thanks"
Steve Percy (Jan '16)
"This is the second time I have bought tools from this company and each time I have been 100% satisfied with the service. I bought a record 250 band saw it was delivered on time, was well packed and was on its own little pallet. I would definitely shop here again"
David Chamberlain (Jan '16)
"How did we do? - You have done very well its a pleasure doing business with you."
Peter Mills (Jan '16)
"Being in Somerset it is the 1st time I've used dm tools the chap who served me was brilliant pleasure to talk to, easy to deal with thankyou and will be using you again ...axminster who ?"
Nathan Hammond (Jan '16)
"Thank you for the prompt arrival of the Makita Plunge Saw + components & Bosch Blade. Arrived as stated (left with my neighbor as I was out and which I appreciated) and in good order. Thank you very much for your excellent customer service. In appreciation."
Malcolm Jeffery (Jan '16)
"Excellent web site, probably the most comprehensive selection of tools and equipment I have ever seen in one place and reasonably priced too. Brilliant!"
Nathan Grimwood (Jan '16)
"Thank you for your excellent service, extremely fast delivery and products at reasonable prices. Many thanks again."
Richard Morley (Jan '16)
"Brilliant service yet again from you and fantastic product and price very happy thank you."
Philip Atkins (Jan '16)
"Brilliant service — took less than 24 hours even to deepest Northumberland."
Jonathan West (Jan '16)
"Thank you. I ordered a sawblade on fifth yesterday delivered today the six what a brilliant brilliant service"
Philip (Jan '16). .
"Completed transaction today with Charlie he was superb and really helpful."
Bernard Cysewski (Jan '16)
"To all the Staff at D&M Tools. HAPPY NEW YEAR TO YOU ALL
I ordered a De-Walt mitre saw last Tuesday around 10.00 AM. and it was delivered to Somerset buy midday the following day. I've ordered several large items during the past year and the experience was the same, Now that's what I call Service, Well Done D&M Tools."
Peter Wilson (Jan '16)
"I would like to say what excellent service I have received the plunge saw was delivered post haste. I will definitely be using you again .and a happy new year to you all many thanks."
Phil Deen (Jan '16)
"Just to say what excellent service ordered 30 December delivered 31st and prompt answer to an enquiry very courteous gent on the phone.
I will definitely use D & M again. Thanks."
Keith Screawn (Dec '15)
"Makita plunge saw and rails received next day, good service but would have liked the one hour delivery slot that DPD provide.
Excellent demonstration video by Alan Holtham which explains all the many features of this saw.
The case and bag for the rails are very impressive and I am sure I will be more than pleased with using the saw.
Very good value for such a professional tool."
John Brady (Dec '15)
"Served by vicky..very polite and friendly took the trouble to source the
correct adapter for my Record BDS 150 sander dust outlet...Thank You
Ken Hinde (Dec '15)
"Thanks very much for a great service just before Christmas here on time as promised thanks again will get to work on Monday."
Sara Stuart (Dec '15)
"Well impressed with service and spread of delivery. Ordered at 3.30pm and on the doorstep by 9am following day."
Mick Nield (Dec '15)
"Just wanted to say, most impressed with purchasing experience. Fast replies to emails, ordered machine lunchtime, notification of intended despatch within 1/2 hour and free delivery before 9am the next day!"
Martin Jackson (Dec '15)
"5 out of 5 For D&M Tools would recommend, good service, fast delivery, love the item, would order again. Thanks."
Julie Smith (Dec '15)
"Thank you for the excellent service you provide. I have never dealt with a firm so efficient or so helpful and friendly when making a ‘phone call enquiry."
Brian Stephen (Dec '15)
"Quick and efficient service."
Tim Walker (Dec '15)
"Great service and very prompt delivery, I will be recommending you to my friends and I will be buying from you again. Many thanks."
Mike Jenkinson (Dec '15)
"Excellent as ever. Good website, good quality products, good prices, excellent service."
Tim Forrest (Dec '15)
"Your prompt action after my mistake was spot on , maximum satisfaction with your exemplary customer service, well done !"
Rob Dove (Dec '15)
"Easy website to use. Service and delivery excellent. Could not fault it."
Jim Webb (Dec '15)
"First class service, great prices, I will certainly be using this company again."
Kevin Smith (Dec '15)
"Brilliant as ever! Otherwise i wouldnt trek over from saaaf london! Wish i could spend more time in the place and give you guys a bit more business! Keep on doing what youre doing!"
Mike Bennett (Nov '15)
"Thank you. The usual first class service and very helpful staff"
Brian Roberts (Nov '15)
"Everything has arrived - wonderful service! I will be back for sure."
Ron Mackay (Nov '15)
"Most competitive price, hassle free transaction and next day delivery (included in the purchased price). Would recommend without hesitation and I shall be returning. Brilliant."
Tom Couch (Nov '15)
"I was very impressed with the quality of service from D & M Tools, and even more impressed, if that is at all possible, with the speed (and cost – Free!),of delivery. Absolutely amazing, and most certainly second to none! If I need anything else in the tool inventory I shall visit your website first because yours is the standard that I shall judge all suppliers by in future. Thank you one and all."
Chris Sims (Nov '15)
"I am very pleased with D&M Tools. So refreshing to find such fantastic customer service nowadays! Excellent communication from start to finish with emails confirming order received, despatch date, delivery date and a text giving us a one hour slot for delivery on the day I selected, so I didn't have to wait in all day from 7am to 7pm like most deliveries these days.
I would recommend D&M Tools to anyone and will certainly use again."
Russ Shane (Nov '15)
"Excellent service."
Vadim Aleksejenko (Nov '15)
"Superb service thank you keep it up"
John Banham (Oct '15)
"Always use dm tools service is second to non and keen prices too. Loyal customer."
Edward Midgley (Oct '15)
"Very good service,and excellent product knowledge."
Lee Jackson (Oct '15)
"Just to let you know that we were very pleased with our purchase. We were kept well informed at each stage and the goods arrived the very next day after ordering, even though we had only paid for normal delivery. Also the price was very keen – well done."
Nick Drury - Diamond Technique (Oct '15)
"This was the first time that I have used your company, I checked for the best price for the pressure washer we wanted, you came up with the best price plus an extra patio cleaning kit.
I ordered the product on Saturday and have received texts and emails continually keeping me up to date with the process. I was given an hour time slot today and the product came very shortly after the start of the hour. I can honestly say that your service is superb and customer service is second to none. I would definitely recommend your company to anyone. 1st class service is very rare these days, but you have got it absolutely right."
Mrs Kathryn Lawson (Oct '15)
"Always excellent service. The show was very enjoyable. Even my wife was happy. She let me spend some of my money. Result."
John Chalcraft (Oct '15)
"…Amazing service and it's the best experience in buying something over the phone i have had and considering i also saved £25 on delivery... again I am truly happy at getting such great service and saving some cash as well...I will most definately buy from you again."
Matthew Webster (Sep '15)
"Once again D&M have come up with the goods at the right price. Delivered on time no fuss or problems. Will continue to recommend D&M.Thanks."
Ernest Stubbs (Sep '15)
"To date all orders have been dealt with quickly and efficiently. Hopefully this order will result in an unblemished record"
D Wood (Sep '15)
"First time I've used this firm and will not be the last"
Douglas Keeling (Sep '15)
"I just wanted to say a big thank you to all at DM Tools. In this day and gage its all too easy to moan and complain and forget about good service.
I live in the north west Highlands and so we dont ever expect good delivery service but I ordered a tool on Tuesday afternoon around 2PM and it arrived late yesterday afternoon! Just amazing.
Thanks once again."
Richard Williamson (Sep '15)
"I’ve been looking for a replacement bubble stick for ages. I am most impressed with your speedy service and the catalogue will be very useful. Thank you."
Virginia (Aug '15)
"Despite missing the despatch deadline, your staff were super helpful, super friendly and very flexible. They got the item despatched for me and I now have a good chance of receiving items in time for an important job. Many thanks.
Graeme Hindley (Aug '15)
"So far, everything excellent - prompt, efficient, and keeping me fully informed. Couldn’t wish for better service."
Jeremy Eckstein (Aug '15)
"Just to say thank you for your prompt delivery. Order made yesterday early afternoon, phoned because I had a small technical query, within a short space in time query sorted. Order turned up at 11.05 today. Customer service at its best. Thanks to Gary for his help and advice. Will certainly use this company again. Thank you"
Brian Roberts (Aug '15)
"Very pleased with the way things were handled . Ordered on the friday and recieved it on the saturday no problems Ill be back thankyou"
James Wilkie (Aug '15)
"My best experience ever with ordering and delivery. Informative and stress-free. Many thanks."
Jonathan West (Aug '15)
"The whole service from start to end was Ace"
Jeff Hyams (Aug '15)
"To have dealt with my order and dispatched it within 12 hours of the first working day I would say is pretty damn quick by anyone's standards. Thank you."
"I think the ordering is very good ,with a good range of delivery options , and I feel I am dealing with professionals! As a personal preference i would have liked a paypal option on your site."
Mr D. Martin (July '15)
"I have used your company several times and can say that you offer a first class service. Response time to emails is fantastic and the customer service and helpfulness is exemplary.
If only all companies where this good. Well done keep it up."
David Parry, RPC Containers Ltd (July '15)
"Many thanks for making my recent online purchase such a pleasant experience, from order through to smooth delivery. There are some very competitive prices out there, but they do not seem to be backed up with the same service levels. I feel confident to entrust my online tool purchases to D & M. Well done, keep up the good work and a huge thank you from a very happy customer."
Steve Earl (July '15)
"First class arrived next day TNT were A1. I would like to praise the driver for his helpfulness may be you could foreword this on to TNT . Many thanks."
K J Rowe (July '15)
"Thank you, your service has been first class up to know, just waiting on delivery. The guy who dealt with my enquiry and order was very efficient and helpful. I will definitely use you in the future."
Chris Hughes. (July '15)
"Hi, Yes I have no problems with your web page, and was able to sort what I wanted and pay with out undue hasel. Thanks I will be coming back to you."
John Millward (June '15)
"I would like to compliment you on your customer service. It was very refreshing in this day and age."
Shelley Taylor (June '15)
"Briiliant service! Ordered Saturday arrived Monday. In use Tuesday....
Thanks for a rapid , cost effective shopping experience. Best Regards"
Roland Tremaine (June '15)
"Thank you to all at DM Tools. I have just had my Scheppach pl55 saw and track delivered via TNT. I am very happy the care and consideration given in keeping me up to date with my purchase. I bought it Sunday and it was here the Tuesday after at 12.40pm I cant ask for a better service.
I have saved your company in my favourites section on my PC for any future items I may be interested in, I will also recommend you to my friends who may also be looking for tools. To all your staff thank you once again. Best regards,"
Bill Crocombe (June '15)
"One of the best companies online and the customer service on the telephone is first class."
Helen Lees (June '15)
"Many thanks for the prompt and efficient service. The order placed on the 16th was received the next day. Also thanks to your staff for the good advice which helped me to make up my mind which Metabo twin pack to buy along with suitable screwdriver and drill bits. Excellent service and advice."
Robert Heath (June '15)
"Thank you so much Dm-tools. Best service we have ever had, ordered before lunch and received following day at 3.30 The timed delivery was also in the 1 hour slot quoted.
Should we need other items that you sell, you will be our first port of call."
Alan Rawson (June '15)
"Very pleased with scroll saw, just as described. Very fast delivery"
Brian Barrow (June '15)
"This was the best service from any online business I have delt with before and will certainley be a return customer.The attention to the delivery schedule was exceptional with the order arriving exactly on time. Many thanks."
Donald McInnes (June '15)
Received Mafell equipment as ordered, excellent service and brilliant package price, unbeatable as usual, many thanks,
Chris Bassett (June '15)
"May I compliment D&M Tools on getting my 2 recent placed ordered to me within 24 hours of actually placing the orders online. Also, at most competitive prices for those items. With appreciated thanks."
Malcolm Roberts (June '15)
"Best price on the internet. Excellent communication and speedy delivery. Thanks."
Pete Brooks (June '15)
"Over the moon with the product and even more impressed with D&M Tools. This is the first time I have used this company, there was slight damage on a small item which they replaced immediatly. Great attitude, great service and I look forward to doing more business with these people"
RA Muccio (May '15)
"I cannot fault the service offered by your team. My few queries (and confusions) were met with helpful, patient and courteous replies, from individuals who went to some lengths to ensure that my orders were delivered swiftly and correctly. I am very impressed by the care exhibited, look forward to placing further orders with you when the need arises, and have no hesitation in recommending your first-class service. Thank you."
Paul Gilchrist (May '15)
"I received my Tormek sharpening machine in good order and spot on the time given by DPD. I just wanted to say how grateful I am for the remarkable attention to detail when 5 minutes after I sent you an E-mail about DPD delivery, I was telephoned by one of your staff. I can truly say that I have never had better personal support than that and it is rare when it is encountered. Thank you once again."
Geoff Graham (May '15)
"Many thanks for a speedy delivery of my order that arrived this morning feedback is 100% posative on all feedback thank you"
William Endicott (May '15)
"Many thanks for my order which arrived this morning. The goods are in perfect condition as was the packaging. The delivery driver was very polite and helpful, placing the heavy box inside the front door for me. Thank you also for keeping me up to date by email. Very pleased with an excellent service."
David Brown (May '15)
"Thank you for our recent orders. My husband has nothing but praise for your well packaged prompt delivery, of the items. Your communication has been excellent both on line and from the delivery firm. Cannot recommend you highly enough."
Edith Stephen on behalf of Brian Stephen.(May '15)
"A perfect web transaction! Brilliant site, brilliant service and unbeatable pricing. I only wish I had more need to buy things from you! Well done."
Peter McKenzie (May '15)
"Thank you for your excellent service,will recommend you to anyone looking to purchase tools."
I Greenman (May '15)
"D&M Tools is the best place i have dealt with in a long time the service is great the man i spoke to on the phone was very helpful
i will be coming to buy from you again keep up the good work"
Michael Cave (May '15)
"Hi just a few words about your service, first class from start to end. from the moment I placed the order I was kept informed all the way to the door, I can’t ask for more. Keep up the good work, I will certainly recommend. Thanks again"
"I just wanted to pass on my thanks for the excellent service I continually receive from your store. Particularly as the last order I placed I managed to order the wrong thing, and your excellent staff sorted it out for me with no issues at all. Thank you very much."
Joe Field (Apr '15)
"Just received my FESTOOL DF5000Q-SET delivery slap bang in the middle of the 1 hour delivery window (delivered by Max!). D&M are currently the only company with the Domino DF-5000Q-SET and the box of 1040 Dominoes in stock at this very good price, and with next day delivery. Very pleased indeed."
Trevor Jefferies, Cardiff (Apr '15)
"I received the package on the day stated and in excellent condition. Very pleased. Thank you."
R Butler (Apr '15)
"Ordered PM yesterday, came late AM this morning. Great value for money. Service second to none. Thanks."
Phill Barnes(apr '15)
"What a great morning I had at the store, great customer services, could not of asked anything more. Amazing shop. Amazing friendly staff. Super service. Thank u "
Parm (Apr '15)
"From start to finish your service has been excellent. The price for the Makita TD090DWZ was highly competitive and delivery was really quick. Thank you, I'll be back.
Lawrence Lowe (Apr '15)
"Great service, and great deal, along with a great product, all delivered on time."
AJH Joinery (Apr '15)
"Thank you for your speedy service,ordered on sunday delivered on tuesday quite exceptional nowadays !!! i shall be using you again."
Tony Maden (Mar '15)
"Once again your service is outstanding.
I found the Veritas hand planes I was looking for on your web site at a price considerably below your main competitors.
I ordered the two Veritas planes (Medium Shoulder plane and Small Router plane) yesterday afternoon at 14.10 and they were delivered today at 11.50!
The planes were well packed and in perfect condition. The delivery information provided by DPD was most helpful and the DPD was politeness itself.
Thoroughly recommend your "Next Day" delivery service. Will be ordering more tools from you again."
Philip Howells (Mar '15)
"Excellent service.Items arrived as expected..."
Nikolay Alexandrov (Mar '15)
"Would just like to thank you for your after sales service. It has been second to none, and very easy. I logged my fault, the saw was collected, and a new saw was sent out. Was overall very impressed throughout. Many thanks."
Wes (Mar '15)
"Thank you DM Tools for such great service. My order was easy to process and the next day delivery time given was spot on. Products I purchased are a requested gift and I am sure they will be gratefully received."
Maggie Kernot (Mar '15)
"One of the cheapest prices on the net, well packaged and delivered next day by DPD at no extra cost. Superb service."
Stuart Middlemiss (Mar '15)
"I am totally happy with the service"
Maurice Jenkinson (Mar '15)
"Hi just received my plunge saw in perfect condition and on time. Thankyou very much"
Property Matters (Mar '15)
"Well done for a good service. Needless to say more goods will be purchased."
Julian Turner (Mar '15)
"Once again your service was A 1 phone in the morning of 10-3-15 got them around 10.45 next morning,lee was very help full once again your service can not be faulty execellent service"
Michael Baker (Mar '15)
"Fast delivery , well packed and best price in the uk ."
Egidijus Miezetis (Mar '15)
"Thank you for your excellent service,highly reccommended."
Ian Hubbard (Mar '15)
"First time ive used this company and cant belive how good the service is, very friendly, and very quick with the order i placed, told 2.30pm parcel will come, it came at 2.19pm, will be using them again."
Gary Palmer (Mar '15)
"Excellent company to deal with,great price,fast delivery and kept informed throughout the whole process.No hesitation in recommending D&M Tools !!"
"Just ordered from you for the first time. I found the staff very helpful and knowledgable when I phoned . Ordered on line and the speed of order being delivered was excellent, I ordered late afternoon and received my order 2 days later. I will certainly be ordering from you again."
Andrew Hines (Mar '15)
David Brown (Feb '15)
"The service and efficiency at sales point was excellent,reflecting knowledge of the saw I eventually bought and most importantly after sales service which I did unfortunately need.A replacement was initiated by Will Chirgwin and by Metabo ,who were also excellent, even though I thought I needed a simple repair. The delivery company used by D and M was. DPD who were absolutely,unbelievably reliable with an excellent tracking system.It seems to me that this was a winning combination for reliability,price,service and outstanding customer relationships.I cannot recommend D and M tools highly enough."
Mike Cullwick (Jan '15)
"My recent purchase of a Record bandsaw and accessories, the people who dealt with my order where very helpful and polite. I was impressed By the whole process of completion from start to finish. Many thanks for providing such a great service."
"Great service, product arrived less than 24 hours after order was place, will use D&M tools without hesitation, keep up the good work."
"Your service and products are first class, delivery is five star plus. I only wish we had a store up north as good."
"I have received excellent service from d&m during my last purchases."
"First Class service item received first class next day delivery. Delivery company excellent. A first class experience all round. Would not hesitate in purchasing from D&M again."
"Congratulation,all your staff,are BRILLIANT,helpful,polite."
"Hi just wanted to say 2nd time of buying from you great service your delivery service is second to none ."
"As always very professionally dealt with."
"First class service, quick delivery . Very pleased."
"The whole process from beginning to end was an absolute pleasure delivery was quick no problems at all would always recommend such excellent service !"
"Excellent service ordered item at 2pm Fri and it was at my door for 4.30 next day and I stay in Scotland. Will definitely be using your services again 1st class recommending to my work mates. ..cheers"
"Absolutely fantastic service,best internet shopping experience i have had.Great communications could not fault transaction.Would and will recommend D&M.Very pleased with item and free gift.This is how business should be conducted,many thanks."
The wow factor in this purchase is not only the router kit, which i think was a good price anyway, but also the delivery service, which was amazing, and i have a lot of online orders delivered by carrier so i know the difference between "amazing" and "late and damaged".
Not only did i receive an early morning email telling me my parcel would be delivered today between 9:23 and 10:23, i was also able to go to DPD's website and follow the driver, named John, on a map, as he made his way to my address, and it got better, he knocked on my door at 9:23 with a cheerful good morning, and an undamaged parcel.
I will definitely be shopping at D&M Tools in the future, especially as the delivery service matches the items on sale, quality!"
Les (Nov '14)
Many thanks."
Adrian M Ledgeway (Chase Joinery Products) Nov '14
A, BROWN(Oct'14)
Satisfied customer"
Paul Reah (Oct '14)
Steve (Just Interiors) (Oct' 14)
David Huddart, David Huddart Joinery & Building (Sept '14)
J Nellies (Sept '14)
Russ Gorham (Sept '14)
It really was fantastic to see people smiling and been very pleasant to customers. My other point is I was staggered to see the amount of stock you had on display - power tools, hand tools, accessories and all the PPE kit. I have never seen a store like it and if I need any tools in the future I know where I will visit. Many thanks for all your help."
Chris Poile (Sept '14)
William Kennedy (Sept '14)
A J Bellamy (Aug '14)
Rod Twiggs(Aug '14)
Brian Lockyer (July '14)
GREAT SELECTION OF PRODUCTS GOOD VALUE FOR MONEY. SUPER FAST DELIVERY.WILL USE AGAIN
Vince Hayes (Shirewood) (Jul '14)
certainly deal with DM again."
Steve Downing (June '14)
Dave Valsler (June '14)
This is how a company should be, customer focussed with the urge to please. I will be using your company again and recommending you to all my friends and family. Thank you."
Jonathan Gershon (May '14)
I will be shopping again and will recommend to anyone."
George Allen (May '14)
Neil Nash (Apr '14)
"Hi just got another festool drill of you and once again what great service from you and your team"
Garry (Mar '14)
Dave Lidgley (Mar '14)
"I am very pleased with the service I received when I ordered my Bostitch finish nailer. Received an email on Wednesday saying my item had been dispatched for delivery, and to my surprise it arrived the next day. Anyone who lives in Highlands and Islands will tell you that is nothing short of a miracle. I have a lot more tools to be purchased in the future. Great price, great service and fast delivery. Thank you very much."
"Just let you know that I thought the service you provided was excellent. The order I placed for a nail gun was dispatched promptly, unfortunately I then had a problem with a part failing, it was collected the next day, returned to the manufacturer for repair and I have been advised I will receive it back this coming Monday, Just over a week, really good service. Many thanks."
Davy (Feb '14)
Christopher Wilkes (Feb '14)
Thank you so much."
John Cuckow (Jan '14)
Thanks and well done."
"I'm very impressed with your friendly and speedy service. I've placed two small orders in the last six weeks or so, and had a helpful e-mail exchange before both. In the first case the goods were sent very promptly (possibly direct from Trend ?).
Antony Rolfe (Jan '14)
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